Tom Teaches English — Privacy Policy

Effective date: 7/8/2026

Tom Teaches English ("we", "us", "our"), operated by Thomas Chambers as a sole trader (ABN 62 573 807 031), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit ttenglish.com.au (the "Site") or use our online English teaching services.

We are based in Australia and handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Because our students are based around the world, we also aim to align our practices with the EU General Data Protection Regulation (GDPR) where it applies to visitors from the European Economic Area.

1. Information We Collect

We collect the following types of personal information:

Account information: name, email address, country/location, and password, when you register.
Payment information: billing details processed by our third-party payment providers (Stripe and/or PayPal). We do not directly collect or store your full card or bank account details.
Class and learning activity: attendance at live classes, homework submissions, video lessons viewed, and progress within the async library.
Communications: messages you send us, including support enquiries and feedback.
Technical information: IP address, browser type, device information, and cookies collected automatically via our website platform (Wix) and analytics tools.
Zoom-related data: your name and email address when registered for live classes, along with attendance records, via our Zoom integration.

2. How We Use Your Information

We use your personal information to:

Create and manage your account and subscription.
Provide access to live classes and the video lesson library, including registering and removing you from Zoom classes as your subscription changes.
Process payments and manage billing, including via our accounting system (Xero).
Communicate with you about your account, classes, homework, and updates to our services.
Operate loyalty, referral, or rewards programs, where applicable.
Improve our teaching, content, and website based on usage patterns and feedback.
Comply with legal and tax obligations, including those relating to operating a business in Australia.

3. Third-Party Service Providers

We share personal information with the following categories of third-party service providers, solely as needed to operate our services:

Wix — our website, membership, and hosting platform.
Zoom — for delivering and managing live classes and registrant access.
Stripe and PayPal — for processing subscription payments securely.
Xero — for accounting and invoicing.

These providers may store or process data outside Australia, including in the United States or other jurisdictions where they operate infrastructure. Each provider maintains its own privacy policy and security practices; we select providers that maintain appropriate data protection standards. We do not sell your personal information to third parties.

4. Cookies and Tracking

Our Site, via our Wix platform, may use cookies and similar technologies to operate core functionality, remember your preferences, and understand how visitors use the Site. You can control cookies through your browser settings, though disabling cookies may affect some Site functionality.

5. International Data Transfers

Because our service providers operate globally, your personal information may be transferred to and processed in countries outside your own, including Australia and the United States. Where required by applicable law (such as the GDPR), we take reasonable steps to ensure such transfers are subject to appropriate safeguards.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, and unauthorised access, including relying on the security measures of our reputable third-party platforms (Wix, Zoom, Stripe, PayPal, Xero). However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as your account is active, and for a reasonable period afterwards to comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. You may request deletion of your account information at any time, subject to our legal retention obligations.

8. Your Rights

Depending on where you are located, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal retention requirements.
Object to or restrict certain processing of your information.
Withdraw consent where processing is based on consent (such as marketing communications).
Lodge a complaint with a relevant data protection authority (in Australia, the Office of the Australian Information Commissioner).

To exercise any of these rights, please contact us at contact@ttenglish.com.au.

9. Children's Privacy

Our services are intended for adult learners aged 18 and over. We do not knowingly collect personal information from children under 18 without parental or guardian consent. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can address it.

10. Marketing Communications

With your consent, we may send you emails about new classes, offers, or updates. You can unsubscribe from marketing communications at any time using the link provided in those emails or by contacting us directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on the Site with a revised effective date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at contact@ttenglish.com.au.